Returns & Exchanges
At eufy, we stand behind our smart home products and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are here to help with a straightforward return and exchange process.
Initiate Your Request
Contact our customer support team or visit our online support portal with your order number and the reason for the return.
Receive Return Authorization
Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label if applicable.
Pack and Ship
Securely pack the device in its original packaging including all accessories and manuals, attach the shipping label, and drop it off at the designated carrier.
Quality Inspection & Refund
After we receive and inspect your item to ensure it is in original condition, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing