Frequently Asked Questions
Everything you need to know about our smart home solutions and services.
What is the standard shipping timeframe for eufy products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Does eufy offer a warranty on smart home devices?
Yes, we provide a limited warranty on all our products. Most eufy security cameras and robotic vacuums come with a 12-month warranty covering manufacturing defects.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging within 30 days for a full refund.
Are there monthly subscription fees for eufy security cameras?
One of the core benefits of eufy is local storage. Most of our security products allow you to store footage locally without mandatory monthly subscription fees, though optional cloud storage plans are available.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.